isama88 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by isama88 and applies to all users who register an account, use our services, or visit the official website at isama88.one. This Policy explains our personal data handling practices in full.

By registering an account or continuing to use isama88 services, you acknowledge that you have read, understood and agreed to the terms in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

isama88 operates under international licensing and complies with data protection standards set by the relevant regulatory bodies. Our services are offered to users aged 21 and above only.

2. Personal Information We Collect

In providing online betting services, isama88 collects various types of information depending on how you interact with our platform. The main categories of information we collect are as follows:

Account Registration Information

• Full name as stated in your identity document
• Identity card number (MyKad) or valid passport
• Date of birth for age verification (21 and above)
• Active email address and mobile phone number
• Encrypted password for account security

Financial and Payment Information

• e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay)
• Bank account information for FPX and DuitNow transactions
• Crypto wallet addresses (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction records

Technical and Usage Information

• IP address and general location data based on network
• Device type, operating system and browser version
• Game session data, activity logs and platform usage patterns
• Cookies and session identifiers to improve the user experience

3. Purpose of Using Personal Information

isama88 uses the information collected solely for legitimate purposes, including:

• Creating and managing user accounts and the identity verification process (KYC)
• Processing deposits and withdrawals securely through supported payment methods
• Providing betting services, including slots, live casino, sports, esports and 4D lottery
• Detecting and preventing fraud, money laundering and suspicious activity
• Ensuring compliance with responsible gambling policies, including the age limit of 21
• Communicating with users regarding account updates, promotions and security notifications
• Improving platform quality, customer service and the overall user experience
• Meeting applicable legal, licensing and regulatory obligations

4. Information Sharing and Disclosure

isama88 does not sell, rent or trade user personal information to any third party for marketing purposes. However, in certain situations, information may be shared with:

• Payment Service Providers: Information required to process financial transactions through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto networks.
• Game Software Providers: Minimum data required to ensure games run smoothly and fairly.
• Authorities and Regulatory Bodies: When required by law or a valid court order.
• Anti-Fraud Partners: To detect and prevent illegal activity, money laundering and betting fraud.

All third parties that receive information from isama88 are bound by confidentiality agreements and must comply with data protection standards equivalent to our policy.

5. Cookies and Tracking Technologies

isama88 uses cookies and similar technologies such as web pixels and local storage to improve website functionality and security. The types of cookies we use:

• Essential Cookies: Required for basic website functions such as session login, account security and page navigation.
• Functional Cookies: Store user preferences such as language, display settings and active session credentials.
• Analytical Cookies: Help us understand how users interact with the platform for service improvement purposes.

You can control or delete cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of some isama88 platform features.

6. Data Security Measures

User data security is a top priority for isama88. We implement multiple layers of technical and organisational protection, including:

• Data encryption in transit using 256-bit TLS/SSL protocols
• Data encryption at rest for sensitive financial and identity information
• Two-factor authentication (2FA) available for additional account protection
• Continuous account activity monitoring to detect suspicious access
• Role-based access control for internal staff who handle user data
• Regular security audits by independent third parties

While we take reasonable measures, no system is completely immune to cyber threats. We encourage users to also take responsibility for keeping their passwords and account information secure.

7. User Rights Regarding Personal Data

isama88 recognises and respects users' rights over their personal data. You have the right to:

To exercise any of the above rights, please contact the isama88 Customer Support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.

8. Data Retention Period

isama88 retains user personal data for as long as the account is active and necessary to provide services. Once an account is closed, certain data may be kept for the period required by legal, tax or licensing requirements. After that period ends, data will be securely deleted or anonymised.

Financial transaction records are kept in accordance with anti-money laundering laws and applicable financial regulations. These records cannot be deleted upon individual request before the mandatory period expires.

9. Changes to This Privacy Policy

isama88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in service practices, applicable law or regulatory requirements. Any material changes will be communicated through:

• A prominent notice on the isama88.one website
• A notification email to the user's registered address
• In-platform notifications to logged-in users

The "Updated" date at the top of this policy shows the most recent date it was reviewed. Continued use of isama88 services after changes take effect is considered acceptance of the updated policy.

10. How to Contact Us

If you have any questions, concerns or complaints about how isama88 handles your personal information, you can contact us through the following channels:

• Live Chat 24/7: Available directly on the isama88 website, supported in Malay and English
• Email: [email protected] — for official enquiries related to privacy and data protection

We aim to respond to all privacy-related enquiries as quickly as possible. For issues that require thorough investigation, a longer response time may be needed.